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Check three things on your current battery: the type, the shape of the housing (for example the Wall-E-S with integrated rear light) and whether your bike works with a standard BMS or a smart BMS. The step-by-step guide walks you through this in three steps. Not sure? Use the search tool or ask us via WhatsApp.
A BMS (Battery Management System) is the electronics in the battery that monitors charging, discharging and temperature. A smart BMS also communicates with the bike’s control system via its own protocol. Whether your bike needs a smart BMS depends on the bike’s electrical system.
A smart BMS always works. A standard BMS only works if the bike does not need a smart BMS. Tip: follow the configuration of your original battery.
The Phylion XH370 with smart BMS has not been produced since the end of 2022. The XH370 series was succeeded by the almost identical EBG370 and, from model year 2026, by the renewed EBG360 (Joycube EBG360, Wall-E-S series). This renewed version is the official successor and replaces the older XH370 and EBG370 batteries. See the Phylion XH370-13J smart BMS upgrade.
No. Joycube is a brand of Phylion that has existed for years and was previously used for OEM customers. From 2025, Phylion releases all of its bicycle batteries under the Joycube brand.
A newly produced battery gives more certainty about its current condition, capacity and lifespan. With old or aged stock there is a real chance that the battery has already declined in quality due to long-term storage. RAP has worked directly with Phylion since 2010.
No. The smart BMS from Phylion (Joycube) uses its own protocol to communicate with the bike’s controller. A different protocol will very likely not be recognised by the bike. That is why no alternative batteries are available for the original batteries with this system.
Keep the battery in good condition by using it regularly (charging and discharging). The battery performs best at 25 to 30 degrees Celsius, but stays in the best condition at lower temperatures. Store it in a cool, dry place when it is not in use. Charge an empty battery immediately to prevent deep discharge. Want to know more? See our article on use and management of the Li-ion bicycle battery.
You can order the desired product by selecting it in the webshop and continuing through the ordering process up to and including payment. You can create an account if you wish, but it is not necessary. After your order has been placed, you will receive a confirmation by email.
Availability is indicated in the product description.
To change or cancel your order, please contact customer service as soon as possible. If the product has not yet been shipped, we will stop the shipment and refund your money. If the order has already been shipped, the return procedure will take effect. You will find this further on in this FAQ.
In this case, please contact us. We are happy to assist you with ordering via the webshop or, if not, we will discuss an alternative ordering method with you.
Customers from the Netherlands can pay with Ideal, credit card or afterwards via Billink. The same options apply to customers from Belgium, except that Belgian Bankcontact replaces Ideal. Separate payment arrangements are made with dealers.
No, this service is reserved for dealers only. As a registered bicycle repairer/bicycle retailer, you will receive a trade discount from us. Please ask for the conditions via customer service.
You will receive an email confirmation of your order from us. If you paid with iDEAL or bank contact, the amount will be debited from your bank account almost immediately. You can also use this to check whether the order was successful. If you paid by credit card or you pay later with Billink, you will receive an order confirmation by email stating this payment method. If you have not received a confirmation email or the payment via Ideal/Bankcontact is not debited, please contact us.
If you have received a code from us, for example for a promotion, you can redeem it by entering it in the coupon code box in the shopping cart. If you then click on “apply voucher”, the agreed discount will be deducted from the purchase price.
Once we have received your returned order, we will check the contents of your shipment. If everything is in order, the refund order will be created. We aim to have your money refunded to you within 3 working days of receipt of the returned products. If you have not received the money from us within 5 working days after returning the products, please contact customer service. Please do not forget to include your name and original order number as well as the shipping confirmation information.
We deliver your order with PostNL or with our own delivery service. Delivery will be made to the address you specified. We do not yet offer the option to collect your order from a collection point.
Orders of €100 and above are shipped free of charge. For orders under €100, shipping within the Netherlands costs €6.95 and to Belgium €12.00.
RAP generally supplies everything from stock and ships orders within 1 working day. If the delivery service is not delayed, the order will be delivered the next working day.
You will receive an email from PostNL containing the track & trace information for your order. You can track your order via the link in this email. If we deliver the order ourselves, you will be called in advance to inform you of the delivery time.
First, check the status of your order via the track & trace information or ask your neighbors if the package may have been delivered there while you were not home. If this does not provide further clarity, please contact customer service.
Do NOT accept a damaged package but return it immediately to the sender. If you do accept the package, please immediately take photos of the packaging and the products you received and send them to customer service for consultation.
You have a statutory right of withdrawal of 14 days, which means you have 14 days after receiving your order to inspect it and decide whether you want to keep the goods. For business orders, a reflection period of 2 days after receipt applies for checking the order.
You can return the order (or part of it) to us after you have registered it via the online returns form. Print a copy of this form and include it with your return shipment. If printing is not possible, copy the information from this form onto a piece of paper and include it with your return shipment. As soon as we have received your registered return, our customer service will check it. If the return is approved, we will refund your money within 3 working days.
If you have accidentally received the wrong product from us, you can report this to us via the return form. You will then receive a return label from us to send the incorrectly delivered product back to us. We will then send you the correct product as soon as possible.
The standard warranty period for bicycle batteries is 24 months and for chargers 12 months. RAP guarantees that the battery will still have at least 65% of its original capacity after 24 months. The battery warranty will be void if the battery is not charged or not charged/maintained according to the instructions.
The invoice or order confirmation serves as proof of warranty.
The webshop is designed to assist customers online. The best way to reach us is by email. If your question is not answered here or you would like to speak to us personally for another reason, please leave a message using the contact form in this link.
