Customer service · reachable right away

A question about your order or e-bike battery? We are here to help right away.

Our team in Tilburg (the Netherlands) is ready to help via WhatsApp and phone: personal advice, a quick answer, no queue and no complicated form.

What can we help you with?

Choose what works fastest for you

For most questions, someone from our team will help you within a few minutes via WhatsApp or phone.

Ask your question directly in the chat. Handy for photos of your battery or invoice.

Reply during office hours

Prefer to call? We are happy to help you find the right battery or solution.

Mon–Fri 09:00–17:00

That works too, although a reply usually takes a little longer than via WhatsApp or phone.

Not sure which battery or charger fits your bike? Send us a photo or the type number and we will help you right away.

No long contact form to fill in: message or call us and you are talking straight away to someone who can help.

You speak directly with our own team at our office in Tilburg, without a call centre or phone menu.

The key information at a glance. Is your question not listed? Just message or call us.

You can easily order through the webshop; a coupon code can be entered in the cart.
You can pay with iDEAL, credit card, PayPal or Klarna (from €100); in Belgium with Bancontact.
Anyone can order batteries and chargers; bicycles and specific parts are reserved for dealers.

Free shipping from €100; below that €6.95 (NL) or €8.95 (Belgium).
We ship within 1 working day; delivery usually follows the next working day via PostNL.
You will receive a Track & Trace code by email as soon as your order is on its way.

You have 14 days after receipt to return something, registered via the return form.
Use the original packaging where possible; if the product is wrong or defective, we pay the return costs.
We refund you within 3 working days of receiving the return.
Questions about your return? Email retour@rap-webshop.nl.

Use your battery regularly and do not run it completely flat.
Store it in a cool, dry place and do not charge it for more than 48 hours without a break.
Download our maintenance tips (PDF, in Dutch)

First send an email to info@traprap.nl; we can often solve it together from there.
Can’t we work it out? Then you can request mediation via WebwinkelKeur.
Prefer to sort it out right away? Message or call us; that is often faster than email.

Just message or call us, we are happy to help you personally.

Bicycles and specific parts are ordered through your dealer account. No account yet? Get in touch with our team.

Mon–Fri 09:00–17:00 · Dr. Hub van Doorneweg 157-12, Tilburg, the Netherlands (by appointment) · member of WebwinkelKeur