Return form

Would you like to return (part of) your order? Register your return below. You will receive a copy by email within a few minutes, which you can include with the return shipment.

Your rights when returning

• 14-day cooling-off period. The withdrawal period is 14 days after the physical delivery of the product (to you or a person designated by you). From the moment of withdrawal, you have 14 days to return the product to us and request a refund of the purchase price.
• For business orders, a period of 2 days after receipt applies for checking the order.
• Condition of the product. Return the products complete, unused, and in the original packaging. You may, of course, unpack the products and check them for functionality.
• Depreciation. If there is depreciation due to use, or careless or incomplete returns, costs may be charged. In such cases, our customer service will contact you in advance.
• Return costs. If we have made a mistake by delivering the wrong product, or if the item proves to be defective, we will cover the return costs. In all other cases, the return costs are at your own expense.
• Refund. We will refund the order amount due within 14 days after registration of your return, provided the product has already been received back in good order.

How it works

1. Register your return using the form below.
2. You will receive the confirmation by email. Print it and include it with the shipment.
3. Pack the products in their original packaging, preferably in an additional outer box.
4. Send the package to the return address below within 14 days at the latest. We advise you to send the package insured and with track & trace and to keep the proof of shipment.

Questions about your return? Email retour@rap-webshop.nl.