Contact our customer service

via email, WhatsApp or telephone

Need help with your e-bike battery or charger?

Do you have questions about a new battery or charger, or is your current battery or charger no longer working properly? We are happy to help you!

You can contact us in three ways:

📩 Contact form (recommended)

Choose this option if you want quick and complete help. In the form we ask you all relevant questions and you can upload photos directly. This way we can answer your question quickly and specifically.

Tip: This is the best choice if you’re not sure what type of battery or charger you need.

Go to contact form

💬 WhatsApp

Would you rather contact us via WhatsApp? That’s possible! Please send us a message and attach the following photos where possible:

• The entire battery or charger
• The label with specifications (incl. voltage, amperage, barcode)
• The plug or connection points

Without this information we may not be able to help you as quickly or completely.

Whatsapp

☎️ Calling

Would you like to speak to someone right away? Feel free to call us. We may then ask you to send photos by email or WhatsApp so that we can advise you as best as possible. Phone: 013-2032048

Customer satisfaction is our priority.
By sharing the right information with us immediately, we can help you more quickly with targeted advice and a suitable solution.