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You can order the desired product by selecting it in the webshop and continuing through the ordering process up to and including payment. You can create an account if you wish, but it is not necessary. After your order has been placed, you will receive a confirmation by email.
Availability is indicated in the product description.
To change or cancel your order, please contact customer service as soon as possible. If the product has not yet been shipped, we will stop the shipment and refund your money. If the order has already been shipped, the return procedure will take effect. You will find this further on in this FAQ.
In this case, please contact us. We are happy to assist you with ordering via the webshop or, if not, we will discuss an alternative ordering method with you.
Customers from the Netherlands can pay with Ideal, credit card or via Klarna afterwards. The same options apply to customers from Belgium, except that Belgian Bankcontact replaces Ideal. Separate payment arrangements are made with dealers.
No, this service is reserved for dealers only. As a registered bicycle repairer/bicycle retailer, you will receive a trade discount from us. Please ask for the conditions via customer service.
You will receive an email confirmation of your order from us. If you paid with iDEAL or bank contact, the amount will be debited from your bank account almost immediately. You can also use this to check whether the order was successful. If you paid by credit card or you pay later with Klarna, you will receive an order confirmation by email stating this payment method. If you have not received a confirmation email or the payment via Ideal/Bankcontact is not debited, please contact us.
If you have received a code from us, for example for a promotion, you can redeem it by entering it in the coupon code box in the shopping cart. If you then click on “apply voucher”, the agreed discount will be deducted from the purchase price.
Once we have received your returned order, we will check the contents of your shipment. If everything is in order, the refund order will be created. We aim to have your money refunded to you within 3 working days of receipt of the returned products. If you have not received the money from us within 5 working days after returning the products, please contact customer service. Please do not forget to include your name and original order number as well as the shipping confirmation information.
We deliver your order with PostNL or with our own delivery service. Delivery will be made to the address you specified. We do not yet offer the option to collect your order from a collection point.
Orders of €100 and above are shipped free of charge. For orders under €100, shipping within the Netherlands costs €6.95 and to Belgium €12.00.
RAP generally supplies everything from stock and ships orders within 1 working day. If the delivery service is not delayed, the order will be delivered the next working day.
You will receive an email from PostNL containing the track & trace information for your order. You can track your order via the link in this email. If we deliver the order ourselves, you will be called in advance to inform you of the delivery time.
First, check the status of your order via the track & trace information or ask your neighbors if the package may have been delivered there while you were not home. If this does not provide further clarity, please contact customer service.
Do NOT accept a damaged package but return it immediately to the sender. If you do accept the package, please immediately take photos of the packaging and the products you received and send them to customer service for consultation.
U heeft een wettelijk herroepingsrecht van 14 dagen wat betekent dat u 14 dagen bedenktermijn heeft na ontvangst van uw bestelling om deze te controleren en te bepalen of u de goederen wenst te houden. Voor zakelijke bestellingen geldt een bedenktermijn van 2 dagen na ontvangst voor het controleren van de bestelling.
You can return the order (or part of it) to us after you have registered it via the online returns form. Print a copy of this form and include it with your return shipment. If printing is not possible, copy the information from this form onto a piece of paper and include it with your return shipment. As soon as we have received your registered return, our customer service will check it. If the return is approved, we will refund your money within 3 working days.
If you have accidentally received the wrong product from us, you can report this to us via the return form. U ontvangt dan van ons een retourlabel om het foutief gestuurde product aan ons terug te sturen. We will then send you the correct product as soon as possible.
The standard warranty period for bicycle batteries is 24 months and for chargers 12 months. RAP guarantees that the battery will still have at least 65% of its original capacity after 24 months. The battery warranty will be void if the battery is not charged or not charged/maintained according to the instructions.
The invoice or order confirmation serves as proof of warranty.
The webshop is designed to assist customers online. The best way to reach us is by email. If your question is not answered here or you would like to speak to us personally for another reason, please leave a message using the contact form in this link.
